Tales from the pits of the Hell Desk

POWER

---
Caller: "I was connected to your system and the screen went blank. What
should I do?"

Tech: "Try pressing Ctl-Alt-Delete."

Caller: "Nothing happened!"

Tech: "Try pressing the reset button."

Caller: "It still doesn't work!"

Tech: "Do you have power to the computer?"

Caller: "Of course.....oops....nevermind, I kicked the power cord loose with
my foot. Sorry."

---

Caller: It won't connect...

Tech: Is the modem turned on?

Caller: [long pause....] No, is it supposed to be?

---

Customer: When I check my mail, it takes forever, then says something about
can't find the winsock-something, then dies.

Me: Are you dialed in when you check your mail?

Customer: Am I what?
---

A nameless client called saying that whenever they were in the room, their
network worked fine, but if they left for the night it died. They had all
their hardware plugged into a UPS and were dumbfounded, as I was, why it only
worked in the presence of workers. I arrived to find the UPS plugged into an
outlet that was switched by the lightswitch. Every night, when they left,
the UPS would grunt for 15 minutes then shut down until someone came back to
power the UPS up again.

---

Customer : It won't dial, gives me an error, this is your fault.

Tech : Calm down sir, we can get it up and running. Now let's check your
settings.

<several minutes pass while the tech checks each individual setting>

Customer : Dammit, it still won't dial!!

<PAUSE>

Tech : Sir, is your modem plugged into the phone line?

Customer : WHAT??

Tech : Sir, for your modem to dial, it has to be plugged into your phone
line somewhere.

Customer : Really? Well why didn't you say so. You should put that in
your instructions, how are we supposed to know these things??

<attempts to plug in modem>

Customer : It still doesn't dial.

Tech : Sir there are usually 2 jacks on a modem, try the other one.

Pause...... Clicking sounds of modem trying to dial.

Customer : It still doesn't dial.

Tech : Sir, everything sounds ok, I heard your modem try to dial.

Customer : Then why didn't it?

Tech : Sir, you cannot dial and talk on the same line at the same time.

Customer : Yes I can, I have three way calling - watch!

:CLICK: Customer tries to initiate 3-way call, causing the modem to dial,
almost deafening the customer.

Customer calls back after about 15 minutes, says he got connected and that
everything works, but can't figure put why three-way calling won't work.

Tech gives up after trying to explain that he cannot talk and get data
at the same time.

Tech gives him Bellsouth's phone number.

READ 'EM AND LAUGH

---
Caller: "When I click on chat to go in a room, nothing happens."

Tech: "Are you using WinIRC?"

Caller: "No, I've never heard of that. I'm using this disk you sent me in
the mail."

Tech: "Would you give me your name so I can look up your account?"

Caller: <Gives name>

Tech: "I am sorry sir, we have no record of you requesting software from us."

Caller: "I didn't! You sent it to me. I didn't ask for it."

Tech: "Sir, we only send software to people who request it."

Caller: "Well, I don't know why you sent it to me, but I got it!"

Tech: "Okay sir, I need to setup an account for you before the software will
work correctly."

Caller: "I already have!"

Tech: "Well sir, that might be true, and I am very sorry, but I can't find
your record."

Caller: "As big as ya'll are... I would have thought that ya'll would have
your act together by now!"

Tech: "We are growing fast sir, but we aren't really what you would call
big."

Caller: "Hell, from all the advertising I thought AOL was the fastest
growing online service."

Tech: "This is not AOL sir."

---

Me: Ok, your setup seems ok now, so you can just click on Login to call us.

Caller: Ok, I'll <CLICK> p a u s e <CLICK> llo? Hello? Yeah, It's <CLICK>....

----

Caller: The connection keeps hanging up on me.
Coworker: How do you know it keeps hanging up?
Caller: I pick up the other phone line to listen to it, and it hangs up.
Coworker: <CLICK>
---

Caller: I can't get your software to work, everything I type is messed up.

<Tech Support tries a bunch of things to have them help, eventually calling
their supervisor to try to help. Supervisor tries a bunch of things.>

Caller: Wait, would this work better if I got the cat off the keyboard?

---

Customer: "I need someone to walk me through setting up Internet."
Tech: "Okay, what software are you using?"
Customer: "I don't know. My modem kept answering the phone, so I
reformatted my hard drive.
What do I do now?"

---

Customer: Thank you for the update disk. I'm still having trouble getting
DR-DOS to work correctly. I think I'll wait for my son to come
home and he can do the update for me.

Me: Did the update not work for you? Can you tell me what happened?

Customer: Well, it didn't do anything at first. I followed the instructions,
but I don't think it copied the zip file.

Me: OK, try this. <instructions from cmd line to copy file>

Customer: It says, "media error." Let me try again..."Drive not ready
error."

Me: Hmm...do a "dir."

Customer: It says, "Drive not ready error" again.

Me: Well, let me send you another disk; sounds like that one's bad.
<I personally handle the disk, make sure it's readable, and send it to her>

Me: How's it work now?

Customer: It says, "drive not ready error." I'm just going to put it back
on the refrigerator until my son can do it.

Me: <thinking, can the fridge put out enough EM to erase a disk? Then,
panic set in!> Uh, ma'am, exactly where are you putting the disk?

Customer: Under an old speaker magnet on the front of the fridge so Billy
can see it when he comes home.


---

Support: Put the disk in the floppy drive and close the door.

Customer: Okay. [sounds of footsteps.. door closing... footsteps].

Support: [Slaps Head]

---

PARTS IS PARTS

---

Caller: "I can't get faster than a 2400 baud connection."
Tech: "What speed modem are you using?"
Caller: "It's a 2400/9600 fax modem."
Tech: "Sir those will do 9600 baud with another fax machine but not with
another modem."
Caller: "Well, you would think it would make up it's mind, wouldn't you?"

---

On rare occasions, we find:

Person calls voice line, hears recording telling him to dial one of
our numbers with modem and log in as guest. Leaves message; "Hi,
please mail me information about your service. I could not log in as
guest because I don't have a modem."

----

Customer: My computer can't read the floppy you sent us.

Support: Okay, you must have gotten a bad disk, are you using 3 1/2" or
5 1/4"?

Customer: I only have a small floppy drive so I cut the floppy disk to
make it fit.

---

Caller: Hi, I would like to sign up for the internet.

Me: Okay the rates are... what kind of computer do you have?

Caller: Computer, oh you guys can just come out and put a hole in the
wall where-ever you want.

Me: You need a computer to connect to the internet...

Caller: You can't just plug the internet into my VCR?

Me: CLICK..

---

Caller: Yes, I saw your ad about getting on the Internet

ISP: ...<at this point I give the usual 5 minutes pitch>...

Caller: OK, great, how do I sign up!?

ISP: ...<get all of his info>...

ISP: OK, great, now what type of computer do you have so that I can
get the disk out to you?

Caller: Disk? I have a Super Nintendo.

---

student: I can't connect. When I click on the icon nothing
happens.
me: Do you get an error message?
student: No, it just doesn't work.
me: Okay, bring your computer in.

*- Next Day -*

student: Here's my computer, but I've gotta book.
See ya tomorrow.
me: Fine. I'll check it out.

*- after connecting power, booting up, etc -*

me: Okay, [student helper], why don't you grab the phone
cord in the wall there and plug it into the modem.
[student helper]: <squinting at back of PC>
Into the WHAT . . . ? THERE'S NO MODEM!!
me: <grit teeth>

---

Customer: I can't get the foot pedal to work.

Tech: Foot pedal?

Customer: Yeah, all the computers at <big superstore> have them. It comes
with the package.

(much question-asking, a couple of minutes of confusion - finally the Tech
understands)

Tech: Oh, you mean the mouse!!

---

INTERNET CALLING OPTIONS

----

Tech: "The IP address has to be all zeros so that our system will assign
you a temporary IP number whenever you connect."

Caller: "Does it cost more to have a permanent one?"

Tech: [now exasperated] "Yes."

Caller: "How much?"

Tech: "I don't know ma'am, we haven't started selling those yet."

---

Caller: "Do ya'll charge extra for long distance?"

Tech: "No."

Caller: "We'll every time I try to dial long distance my connection stops."

Tech: "You can't use your regular phone while your modem is using it and
you can't use your phone over the Internet."

Caller: "Why not? I've got call waiting."

---

Caller: I am trying to locate info about my friend in germany.

Tech: What have you tried?

Caller: Calling you....

Tech: Did you try your computer, and use a search program?

Caller: I don't have a computer....

----

<A couple of months back, via email:>

Can you please tell me why I am not receiving e-mails outside area code
415? I can only receive e-mails within this area. I am dialing from
(415)XXX-XXXX. Your immediate attention to this problem is greatly
appreciated.

---

JUST GIVE ME A LITTLE HINT

---

Caller: "I just FTP'd Netscape, where is it?"

---

Tech: "Ok, so copy the file to a temporary directory and execute it."

Caller: "How do I do that?"

---

Tech: "Now double click on the TCPMAN icon."
Caller: "Was that one or two clicks?"

---

Caller : "I can't get to your internet."

Tech : "Could you describe what you're doing?"

Caller : "Well I dialed that number you gave me and I got a horrible
screeching noise."

---

Customer: The readme says that after I connect with trumpet, I should go
to the paragraph named "FTP netscape", but it's not coming up
for me.

Support: What do you mean? Where are you looking for that paragraph?

Customer: Uh, in trumpet.

Support: [Slaps Head -- Head begins to hurt] The paragraph is in the
README file.

----

JUST FIX IT!

---

<One of the more "difficult" tech support calls>:

Scenario:
usera@some.net is a customer of the place I was working at the time.

usera@somewhere.else is apparently a very active homosexual man.

several users@some.net are also customers of the place I was working
at the time, who are apparently homosexual and exchange
um, shall we say, torrid e-mail with usera@somewhere.else.

Additionally, several users@other.netplaces had also decided that
usera@somewhere.else could be reached as usera@some.net.

The Call:
UserA: I keep getting these e-mails from these homosexuals. They're
really offensive, and I don't think they're supposed to come to
me.

Me: Um, could you read me the address on the To: line of one of them?

UserA: Sure.... To: usera@some.net

Me: Is that your address?

UserA: Yes, but I don't think that the message is intended for me.

Me: What makes you so sure?

UserA: I'll send you a copy. I'm NOT GAY, dammit, and I think these
creeps will ... [rest of language gets too offensive] ...

<Note: This is the point where I figure out that UserA is at best a homophobe,
and probably worse, but I have to try and deal with him anyway.
I have no prejudices against homosexuals, and all statements listed
as UserA are direct quotes.>

Me: Send it to <my address at the time>

UserA: OK, I'm bouncing it now...

Me: OK, should have it any second... Here it is...

<At this point I read the headers, and notice that the content is sufficiently,
shall we say graphically detailed, as to know why the user thinks he is not the
intended recipient. The headers clearly show that it was addressed to this guy
and that it was sent right to him.>

Me: I've looked at the message, and basically, it looks like the
sender accidentally put the wrong address on the To: line.
See, You're UserA@some.net, but they seem to have intended
to send it to UserA@somewhere.else.

UserA: OK, so make him stop!!

Me: Are the From: lines on all of the messages like this the same?
Do they all come from the same person?

UserA: NO, there's a bunch of them! There seems to be a new one every
week!

Me: Perhaps someone is accidentally giving out the wrong address
for this guy.

UserA: OK, that's probably it, make them stop!!!!

Me: Um, I'm not sure how you think I can do that.

UserA: Dammit! What are you people? Why can't you make it stop?

Me: Well, there is one thing I can do... I can change your email address.

UserA: I don't want my address changed, I want this stopped!

<At this point, we go around for about 45 minutes where I try to explain to the
user that there is no way for me to tell who is giving out his email address,
let alone make them stop. He asks me if I can contact the Internet Management
and see if they'll do something about it. I explain that the Internet doesn't
really have management.

Finally, I figure out how to explain it so he'll understand...>

Me: Sir, your email-address is just like a phone number. If you're
getting calls you don't want to get, you have two choices.
Live with them, or change your phone number. I've offered to
change your address. I don't know what else it is you think
I can do.

UserA: Oh... Um, I get it. OK, I'll live with them, I guess. Thanks.


---


Funny equipment failures:


Customer returns unit, failure report says:

"Does not work when not plugged in."


Tech does extensive testing, finds no problem..

Return ticket quotes above, and adds:

"yes"
---

THE DREADED "C" WORD - CANCELLATION

---

Caller: "I want to cancel my service."

Tech: "Is there a problem with the account?"

Caller: "What's that?"

Tech: "Is there a problem with the account?"

Caller: "Well, yea. I can't get connected no matter what I try."

Tech: "When you call, are you getting continuous rings or busy signals?

Caller: "I can barely hear you over the hum on this phone, what'd you say?"

---

Caller: "Hi. I can't get your damn service to work. I'm really upset
about all of this. You're ripping me off, and I'm not going to let
you get away with it."

Tech: "Well sir, what exactly is thr problem you're experiencing
connecting to our service?"

Caller: "Well I set everything up like you told me to, and I double
clicked on the logon icon and nothing happened."

Tech: "Can you hear your modem dialing sir?"

Caller: "My what?"

Tech: "Your modem sir. It's the device that let's your computer
communicate with ours over your phone line. You must have one to
access us."

Caller: "Well dammit you didn't tell me I needed one of those. You damn
people are always trying to screw people out of money some way or
another, with all of these hidden costs."

Tech: "Sir, how exactly did you think your computer was going to
connect to ours without utilizing a phone line, or some medium of
communication?"

Caller: "Well uhh, I guess I.. uhh ... <click>"

---

Customer: Yes, I'd like a refund right away. Your service is lousy.

Me: Ma'am, I'd be more than happy to give you a refund. I'll even
give you the rest of the month free if you can tell me what I can
do to improve the service.

Customer: Well, that won't do me any good. I can't use your service for
anything but e-mail; I can get that from the Prodigy. If I use
the FTP, it wants a host name. If I use the gopher like your
book says, it says, "Too many connections, please try again
later." If I use the Mosaic, it says "malformed URL." The
News has never had any groups in it at all--there are LOTS on
Prodigy.

Me: Can I interest you in our beginner training course?

---

Client: Dammit, the firewall was supposed to prevent this sort of thing!

Me: Sir, they're not invincible. A lot of damage can't be prevented
with a firewall.

Client: Oh, bull$#!+ I'm going to <competitor>.

Me: Sir, it's more likely that your drive got erased by someone with
supervisory access. Could someone have gotten the root password?

Client: So what? The firewall is supposed to prevent that! What the hell
am I paying you for? The firewall should have saved me!

Me: <competitor>'s phone number is <#>

I worked tech support for 1 1/2 years...and many of these tech calls are very similiar to so that I took....

I have one one time.....they had a floppy in their computer.....it said non system disk...remove disk and restart.....instructions right on the screen but i had to still explain what was going on....and we were an internet company...technically we weren't even suppose to answer those type of tech questions....but we did.

One of the funniest tech support questions I've gotten was a co-worker managed to invert her whole screen. 180' rotation on everything, flipping the monitor upside down would have solved it ;)

Turns out some video cards have the ability to do this, and pushing the keys ctrl+alt+down or ctrl+alt+up to bring it back rightside up.

Well, needless to say after discovering this little "feature" my bosses scree mysteriously did the same thing :D

It doesn't work on all systems, but if you are fortunate enough to have a co-worker with a computer on which it does, much office fun is waiting to be had :D

I love reading these boy and I glad I dont do phone tech support :)

Oh, I got a gazillion more..... :D

Pebkac doesn't know anything
Setting up an email account:

(Agent)
Okay please type your name where it says 'Your name'

(Pebkac)
Okay... umm.. what is that? I'm not very good with this computer stuff

(Agent)
................. your name?

(Pebkac)
Yeah what do I put there? Sorry you're going to have to go easy on me like I said I'm not computer literate

(Agent)
........... (long silence) .......


==============


New way to Fax.
OK, this story is not mine but my sister's. She used to work for a cable company in customer support.

So one day she gets a call from a customer who is trying to send them a fax.

S: Sister
C: Customer

C: I am trying to send you a fax but it won't go through.
S: What is the phone number that you are trying to send it to
C: (xxx) xxx-xxx.
S; Ok, that is the correct number. Please tell me how you are trying to send the fax.
C: Well, I am taking the paper and putting it behind the wall phone that I am calling you from. (A Regular Phone, not a Fax machine)

=======

No Title
I bet this woman's ISP is still scratching their collective head on this one (I work for the manufacturer of her computer).

She can't connect to a dialup ISP she just signed up for this morning. She gets dial tone, it dials out, gets past the handshake, and then errors out and drops the connection. Her ISP tells her there is something wrong with her modem without trying anything really (don't they always).

First thing, I have her run a diagnostic on the modem. All checks out fine, including the driver, but I still can't get her connected, even through hyperterminal. So I have her reinstall the modem driver, no dice. (I start to smell a rat when, as I have her dial, I can hear bits and pieces of the handshake process in my headset, as well as in the background, even though she promises she's on a different phone line and not the one used for the modem.)

After a bit, I ask her to try a different phone line, even though she swears this one is brand new. That's when the mouse apparantly wakes up from its nap and starts running on the little wheel in her brain, and she asks, "Does it matter that I'm not connected to a phone line?"

I think, I just heard this thing get a dial tone, dial out, get a handshake... wtf? "What do you mean?" I ask.

"This is Voice Over IP," she says.

Yep. She had the line going out from her modem into the RJ11 jack on her VOIP box, for the handset.

And she wouldn't believe me at all when I tried to explain why that couldn't possibly work, and why she needed an actual phone line.

What gets me is, if she had broadband the whole time, what was she trying to get a dialup account set up for?

I'm sure she's probably gone off to harass her ISP some more, and I also expect this won't be the last our company hears from her about this, either.

Thats funny the lady has broadband for VoIP and wants dialup that just doesn't make sinse.

Customer: "I got this problem. You people sent me this Install disk, and now my A: drive won't work."

Tech Support: "Your A drive won't work?"

Customer: "That's what I said. You sent me a bad disk, it got stuck in my drive, now it won't work at all."

Tech Support: "Did it not install properly? What kind of error messages did you get?"

Customer: "I didn't get any error message. The disk got stuck in the drive and wouldn't come out. So I got these pliers and tried to get it out. That didn't work either."

Tech Support: "You did what, sir?"

Customer: "I got these pliers, and tried to get the disk out, But it wouldn't budge. I just ended up cracking the plastic stuff a bit."

Tech Support: "I don't understand, sir, did you push the eject button?"

Customer: "No, so then I got a stick of butter and melted it. And I used a turkey baster and put the butter in the drive, around the disk, and that got it loose. I can't believe you would send me a disk that was broke and defective."

Tech Support: "Let me get this clear. You put melted butter in your A: drive and used pliers to pull the disk out?" At this point, I put the call on the speaker phone and motioned at the other techs to listen in.

Tech Support: "Just so I am absolutely clear on this, can you repeat what you just said?"

Customer: "I said I put butter in my A: drive to get your defective disk out, then I had to use pliers to pull it out."

Tech Support: "Did you push that little button that was Sticking out when the disk was in the drive, you know, the thing called the disk eject button?"

[SILENCE!]

Tech Support: "Sir?"

Customer: "Yes."

Tech Support: "Sir, did you push the eject button?"

Customer: "No, but you people are going to fix my computer, or I am going to sue you for breaking my computer!"

Tech Support: "Let me get this straight. You are going to sue our company because you put the disk in the A: drive, didn't follow the instructions we sent you, didn't actually seek professional advice, didn't consult your user's manual on how to use your computer properly, instead proceeding to pour butter into the drive and physically rip the disk out?"

Customer: "Ummmm."

Tech Support: "Do you really think you stand a chance, since we record every call and have it on tape?"

Customer (now rather humbled): "But you're supposed to help!"

Tech Support: "I am sorry, sir, but there is nothing we can do for you. Have a nice day."

Back to Nerd Humor

REAL technical NIGHTMARES...


1. An AST customer was asked to send a copy of her defective diskettes. A few days later, a letter arrived from the customer along with photocopies of the floppies.

2. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and going across the room to close the door.

3. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.


4. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.

5. A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid." The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.

6. A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer." The user had even tried turning the computer screen to face the printer - but his computer still couldn't find it.


7. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happened." The "foot pedal" turned out ot be the mouse!

8. Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"


9. Another IBM customer had trouble installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and I had some problems with it, but I squeezed it in. When it said to put in the third disk - I just can't get it in at all!"

Hidden Commands

A guy calls tech support to report that his computer is faulty.
Tech: What's the problem?
User: There is smoke coming out of the power supply.
Tech: You'll need a new power supply.
User: No, I don't! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You'll need to replace it.
User: No way! Someone told me that I just needed to change the startup files and it will fix the problem! All I need is for you to tell me the command.
10 minutes later, the User is still adamant that they are right. The tech is frustrated and fed up.
Tech: Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem.
User: I knew it!
Tech: Just add the line "LOAD NOSMOKE.COM" at the end of the CONFIG.SYS. Let me know how it goes.
10 minutes later.
User: It didn't work. The power supply is still smoking.
Tech: Well, what version of DOS are you using?
User: MS-DOS 6.22.
Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes.
1 hour later.
User: I need a new power supply.
Tech: How did you come to that conclusion?
User: Well, I called Microsoft and told him about what you said, and he started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn't compatible with NOSMOKE.

The New Web Browser

From the Actual Calls to Internet Tech Support home page at: http://cornfed.questgate.net/tech_support/
Hi there,

My name is ******* , and I work as a tech for <an Internet service provider>. I have a rather interesting story for you. About 2 or 3 months ago I received a call of a rather aggravated lady trying to figure out why her connection wasn't working. She kept complaining that we were refusing her connection over and over. After checking her account information and making sure everything was in order on our end, I proceeded to check her end to see what the problem was. This is how it went

Me: Ok Ma'am what operating system are you running

Cust: Operating system?

Me: Yes, is it Win 95, 3.1, a Mac ... that's what I need to know.

Cust: No, no none of that.

Me: Then.....what are you using to connect?

Cust: Oh, my Sega Saturn.

(After hitting the mute button and bursting out laughing, I quickly composed myself and tried to keep from laughing from that point on)

Cust: Can you help me please?

Me: Ok, first off what are you trying to do

Cust: Well I first wanted to get my e-mail, I have a friend who bet me $200 he could beat me at Mortal Kombat. (Another pause with the mute button)

Me: I'm sorry, Ma'am, but we do not support the Sega Saturn Link. As far as I know, you should not be able to connect to us with it at all

Cust: So you are telling me that because of you guys I will lose $200?

Me: Not really, just that you cannot do it through us.

Cust: Who do you think I am, Donald Trump!? I can't go out and buy a computer to use the Internet at all....I'm gonna lose my money because you refuse to help me?

Me: I'm sorry Ma'am but we do not support Saturn, I suggest you call Sega and....

Cust: Listen here you f***** as*****!! I don't need to hear what YOU think, you have to help me NOW! (at this point I couldn't help but laugh)

Cust: You think you are really fresh aren't you, I want your name. (by now I knew that the situation would never reach a solution so I let myself go)

Me: My name, Ma'am? Oh , yes my name Is Sonic..Hedgehog...that's S ... O ... N...

Cust: Go******! You guys will hear from me!!! (CLICK!)

Needless to say she then e-mailed our support department. claiming some wise guy calling himself Sonic Hedgehog (laugh) was rude and refused to help her with her Sega Saturn connection. She received a courteous response saying we couldn't help her. She then tried calling tech support several times asking for different techs each time but never got through. We eventually got her phone number and had the Department Head of Technical support call her and request she stop calling tech support. Damn funny if you ask me.